Making Fault Reports Through WhatsApp

This article outlines how Requestors can make fault reports through WhatsApp. Please note that the text messages sent by the bot can be changed by the Facilities Manager and therefore may be different from that shown below. 

Step 1: Find the correct WhatsApp Channel

Step 2: Type ‘Hi’

Step 3: A welcome message will be sent to help the Requestor with the next steps

Step 4: Type ‘Report Fault’ 

Step 5: Tap the arrow to open the Report Fault Web Form. Fill up the necessary fields in the Web Form

Step 6: The Requestor will receive a case ID once the fault report is successfully made.