Two Factor Authentication

FacilityBot’s two factor authentication (2FA) feature serves as an additional security measure. Account holders can choose to enable 2FA for their accounts. Once enabled, account holders will be required to enter a code using the Google Authenticator mobile app in addition to their password.

Setting Up Two Factor Authentication

  • To enable Two Factor Authentication, log in to the FacilityBot Web Portal.

(Note: FacilityBot’s two factor authentication feature is available only for admin, manager, responder and requestor web portals. It is not available for the FacilityBot mobile app.)

  • Navigate to My Account, then click on Set up Google Authenticator 2FA. 
  • A QR code will appear on the panel on the right. The QR code can be scanned using the Google Authenticator app. 
  • Once scanned, the Google Authenticator app will generate a 6-digit verification code to enable two factor authentication. 
  • Enter the 6-digit code on the verification field.
  • Once done, two factor authentication will be enabled. 

Logging into FacilityBot using Two Factor Authentication

  • To log into FacilityBot using two factor authentication, go to the FacilityBot sign in page. 
  • Enter your log in details then click on Sign in. 
  • You will be asked to enter a 6-digit verification code. 
  • To get the code, go to the Google Authenticator app. 
  • Enter the 6-digit code on the space provided, then click on Submit. 
  • Once done, you will be logged in to the FacilityBot Web Portal. 

Turning Off Two Factor Authentication

Two Factor Authentication can also be easily turned off.

  • To do so, log in to the FacilityBot Web Portal. 
  • Navigate to My Account , then click Turn Off. 
  • Once done, the two factor authentication will be disabled.