Processing attachments may be used as evidence that the Responder has arrived on site. Completion attachments are used as evidence that the Responder has completed the Request. The Manager / Admin can make these attachments compulsory for Responders. If these attachments are compulsory, then they have to be attached before the status of the Request can be updated.
The Manager / Admin can also decide whether the attachments should be automatically sent to the Requestor.
To upload an attachment in the Responder portal, follow the steps below:
Step 1: Go to the Requests section
Step 2: Hover over the Request to see the ‘Request Details’ icon
Step 3: Use the `Upload Completion Attachment’ to upload an attachment