Custom Manager Accounts Permissioning by Location Tags in Requests

Introduction

FacilityBot allows administrators to control which Requests a Custom Manager can view by configuring Location Tag permissions in the Custom Manager Role settings.

With this feature, administrators can restrict visibility so that a Custom Manager only sees requests associated with specific locations, sub-locations, or sub-sub locations. This is useful for organizations managing multiple sites, buildings, or operational areas where each manager should only access requests related to their assigned locations.

If location-based permissioning is enabled, the Custom Manager Portal will only display requests that match the configured Location Tag permissions.

Configuring Location Tag Permissions

Follow these steps to configure location-based permissions for Requests.

Open Custom Manager Roles

Navigate to Settings, then Accounts

Go to Custom Manager Roles tab.

Edit or Create a Role

Create a new Custom Manager role by clicking + New, or edit an existing role by hovering over it and selecting the Edit icon.

Create a Role Name and Locate the Requests permissions section.

Enable Location Tag Permissioning

Enable the checkbox Only view selected Location Tags.

Click Select Location Tags.

A location selector will appear allowing administrators to:
- Search for locations

Select multiple tags

Select sub-locations

Select sub-sub locations

Once selected, click ok.

Save the role by clicking Create Role.

Assigning the role to a Manager account

Go to account tab.

Search for the account and edit.

Choose the appropriate custom role and click update.

The Custom Manager will now only see Requests associated with the selected location tags.

Location Tag permissioning allows administrators to restrict what requests a Custom Manager can view based on selected location tags. When Only view selected Location Tags is enabled, the administrator can choose specific location tags, sub-tags, or sub-sub-tags, and the Custom Manager will only see requests that contain at least one of those selected tags. If the option is not enabled, the Custom Manager can view requests from all locations. The system also supports location hierarchies, meaning permissions apply based on the level selected, and managers can optionally view requests with no location tag if that permission is enabled.