FacilityBot’s Requests feature is the central workflow system used to report, manage, and resolve facility issues and service needs. It allows requestors to submit faults or service requests while enabling managers and responders to track, assign, process, and complete tasks efficiently. By digitizing the full lifecycle of operational requests, FacilityBot improves response time, accountability, transparency, and service quality across facility teams.
Requests can be created through multiple channels such as web portals, mobile apps, QR code forms, messaging platforms, email, and automated workflows. Once submitted, requests can be assigned to responders, tracked through configurable workflows, and documented with attachments, checklists, and approvals.
🧠 Key Capabilities
1️⃣ Request & Fault Report Creation
Service requests and fault reports can be submitted through several interfaces, ensuring users can report issues quickly and conveniently.
Supported request creation channels include:
- Requestor Web Portal
- Responder Portal
- Requestor Mobile App
- QR Code Web Forms
- Messaging platforms such as WhatsApp, Telegram, Slack, Microsoft Teams, LINE, Viber, Google Chat, Facebook Messenger, and Workplace
Request Creation Guides
- Creating a New Request in the Requestor Web Portal
- Creating a New Request in the Responder Portal
- Creating a New Request by Scanning the Asset QR Code using the Requestor Mobile App
- QR Code Web Forms
Service Request Channels
- Making Service Requests Through WhatsApp
- Making Service Requests Through Telegram
- Making Service Requests Through Slack
- Making Service Requests Through Microsoft Teams
- Making Service Requests Through LINE
- Making Service Requests Through Viber
- Making Service Requests Through Google Chat
- Making Service Requests Through Facebook Messenger
- Making Service Requests Through Workplace
- Making Service Requests Through WebChat
Fault Report Channels
- Making Fault Reports Through WhatsApp
- Making Fault Reports Through Telegram
- Making Fault Reports Through Slack
- Making Fault Reports Through Microsoft Teams
- Making Fault Reports Through LINE
- Making Fault Reports Through Viber
- Making Fault Reports Through Google Chat
- Making Fault Reports Through Facebook Messenger
- Making Fault Reports Through Workplace
- Making Fault Reports Through WebChat
- Making Fault Reports Through Email
2️⃣ Custom Request Forms & Validation
FacilityBot allows administrators to configure custom request forms with structured inputs, validation rules, and dynamic form logic.
Relevant configuration guides:
- Requests
- Setting Up Custom Service Requests
- Showing questions on service request forms based on responses to other questions
- Requests: Short Answer Field Validation
- Requests: Date/Time Response Field Validation
- Allowing Clickable Links in Service Request Forms
- Setting Up Custom Service Request Form with Payment
- Configurable Fault Report Web View
3️⃣ Request Workflow & Processing
Requests move through structured workflows with configurable processing stages, approvals, and checklists.
Relevant workflow guides:
- Requests: Multi-Step Processing Sign Off with Auto Assignment
- [Requests] Allow processing checklists for all sign off steps
- Custom Processing Status for Fault Report and Service Request
- Updating the Status of Requests in the Responder Portal
- Updating the Status of Requests in the Responder Mobile App
4️⃣ Assignment & Automation
FacilityBot supports manual and automated assignment to ensure the right team member receives each request.
Relevant configuration guides:
- Assigning Requests in the Responder Portal
- Allow assignment of Requests to Account Tags
- Round Robin Request Assignment
- Automate Assignment of Fault Reports and Requests
- Allow Auto Assignment of Requests Based on Availability
- Availability Status
5️⃣ Request Management & Operations
Facility teams can manage request details, attachments, assets, and related operations during the request lifecycle.
Relevant operational guides:
- Updating requests in FacilityBot Web Portal
- Updating requests in FacilityBot Mobile App
- Attaching images to Requests in the Responder Mobile App
- Uploading Processing and Completion Attachments in the Responder Portal
- Linking assets to Requests in the Responder Mobile App
- Requests: Create Linked Request
- Changing Fault SubTypes in the Responder Portal
6️⃣ Searching, Filtering & Navigation
FacilityBot includes tools to quickly locate, filter, and organize requests.
Relevant articles:
- Sorting of Requests in the Responder Portal
- Filtering of Requests in the Responder Portal
- Filtering Requests in the Requestor Web Portal
- Searching for Requests in the Responder Portal
- Searching for Requests in the Responder Mobile App
- Searching for requests using the Search Bar in the Requestor Mobile App
7️⃣ Reporting, Documentation & Data Management
FacilityBot allows request data to be exported, documented, and analyzed for operational reporting.
Relevant articles:
- [Requests] Allow Configuration of CSV Export
- Requests : Custom PDF Output
- Generating a Request PDF in the Responder Portal
- Importing CSV for service requests
- Request Data
- Request Statistics
- Requestor Statistics
▶ Getting Started
To begin using Requests in FacilityBot:
- Configure Request Types and Forms
- Enable submission channels such as web portals, QR codes, or messaging apps
- Assign responders or configure automated workflows
- Track request progress through the portal or mobile apps
- Monitor operational performance using request statistics and reporting tools
The Requests feature serves as the backbone of FacilityBot’s facility management workflow, ensuring that operational issues are systematically reported, assigned, tracked, and resolved across your organization.
